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#Zoiper call failure Offline

#Zoiper call failure Offline

the contact you are trying to dial is offline.the outbound proxy provided is not needed or incorrect.the transport type is not selected as necessary.the server information is not provided correctly.SIP 923 / No DNS results / Service or option unavailable

You might need to ask your provider or administrator for more assistance. Dowble check if the audio codecs that you are using are supported. when the destination does not wish to participate in the call, or cannot do so.If so, please check with your server administrator or Vo IP provider if SIP REFER is suported. Make sure your firewall is not blocking the default ports used by Zoiper. This error message indicatesa network issue. SIP 504 / Gateway timeout / Recovery on timer expiry Please make sure all account details and the server hostname are entered correctly. This error message is shown when the server is unable to process the request for some reason, for example when the service you are trying to use is unavailable. Report the issue to your provider for more assistance. Zoiper did not generate this error, it is just showing what the server sent to it. The server could not fulfill the request due to an unexpected condition. The account you are trying to dial appears to be unavailable. SIP 480 / Temporarily unavailable / No user response It seems that you are trying to use an unsupported codec.Ĭontact your VoIP provider to find which audio codecs are enabled for your account. SIP 415 / Unsupported media type / Service or option not implemented Please retry your request later or report the issue to your network administrator. If the issue remains unaffected or if it did not exist before (appeared recently), you should contact your ITSP or network administrator to check if any changes had been introduced to your network setup. Make sure that a routing device/firewall is not blocking any ports used by Zoiper.Īlso, make sure you have configured the correct transport setting in Zoiper according to your provider's instructions. You should try altering STUN and rport settings in your account configuration. Try different combinations (STUN disabled, RPort enabled, vice-versa, both disabled and both enabled ) and try to register again.

You can find both options in your account configuration under the "Advanced" sub-tab. Altering STUN and RPort for the affected account could help.

the request was unable to reach the voip server within the suitable amount of time.

Try to put the voip server's hostname/ip address in the "outbound proxy" field in the account options.ĭepending on the server setup you may need to use a different outbound proxy. It is sent by the server to notify you that there is something wrong with the server details you configured. Make sure that the proper account is selected. If you use multiple accounts, you will see a drop-down menu on the main Zoiper window.

if the contact you are trying to call is offline (their VoIP account is not registered).

if your SIP/IAX2 account is not registered.

if the contact you are trying to call does not exist.

SIP 404 / Not found / No route to destination SIP 403 is shown when the server understands your request, but is refusing to fulfill it.Ĭontact your VoIP provider for assistance. SIP 403 / Bearer capability not authorized Try to put your username in the "authentication username" field in the account options.ĭepending on the server setup you may need to use a different authusername.Ĭontact your system administrator or VoIP provider for more assistance. It is sent by the server and means there is something wrong with the account credentials you configured.